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YOUR QUESTIONS, ANSWERED

FREQUENTLY ASKED QUESTIONS

Don’t see your question listed? Connect with our team and we’ll get back to you shortly.

OUR TOP FAQs

  • WHAT COUNTRIES DO YOU HELP MOVE PETS TO?
    Destination countries include Argentina, Australia, European Union, Finland, Greece, Hong Kong, Indonesia, Ireland, Malta, Mexico, Norway, Saudi Arabia, Singapore, South Africa, Thailand, United Arab Emirates and the United Kingdom. This information is to be used as a guide only. Information may change by the time of your move.
  • CAN I USE MY OWN VET FOR THE HEALTH DOCUMENTATION?
    If you want to use your pet’s regular vet for the international health certificate appointment, our office will only provide the pre-filled health certificate template and appointment date recommendation. Capital Pet Movers is not responsible for submissions or errors made by your vet or the USDA. Additional costs and/or delays may apply as a result.
  • WHEN WILL YOU BOOK THE FLIGHT(S) FOR MY PET'S?
    Airline reservations will not be made until 10 to 13 days prior to departure. This is based on airline policies.
  • ONCE THE FLIGHT BOOKING IS MADE, WILL THE ROUTING OR AIRLINE CHANGE?
    Airline, airport, routing and costs are subject to change at the time of booking. Cancellations/delays/embargoes can be imposed at any time. We will work with the airline to provide you with the best option(s).
  • WHAT KIND OF BEDDING SHOULD I PUT IN MY PET'S CRATE?
    A dog/cat bed, blanket, towel or waterproof mat are allowed inside the crate during travel, as long as they're two inches thick or less.
  • CAN I PUT TOYS AND TREATS INSIDE MY PET'S CRATE?
    No toys, treats, or bones are allowed in the crate. A collar/leash/harness can be secured to the crate at check-in
  • WILL I BE ABLE TO ADMINISTER SEDATING MEDICATION TO MY PET'S PRIOR TO TRAVEL?
    Any form of sedation on the day of departure is strictly prohibited.
  • WHAT DOCUMENTS ARE REQUIRED AT CHECK-IN?
    All original paperwork is required to fly with your pet(s). This may include original rabies certificates, RNATT results (if applicable), or vet letters (if applicable).
  • CAN I TRACK MY PET'S JOURNEY WITH AN AIRTAG OR OTHER TRACKING DEVICE?
    AirTags on your pet’s collar or travel crate are not permitted. If found at check-in, we run the risk of your pet being rejected by the airline.
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PET MOVING, MADE EASY

READY TO MAKE YOUR MOVE?

We’re here to support you and your furry family members, every step and tail wag of the way.

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